The September is dedicated to making your online shopping experience exceptional. Our commitment to customer satisfaction means that shipping and returns are complimentary within Canada. The September also proudly frees its Canadian clientele from the burden of additional duty charges. Moreover, it offers the convenience of browsing an expertly curated selection of the designers you know and love, as well as up-and-coming brands destined to become new classics. Shop The September just once and you will see how it transforms your shoe shopping experience.
The September was born from a casual conversation between Christine Carlton and Aynsley Wintrip Harris. The two friends were lamenting the lack of online shoe shopping options in Canada, particularly at the designer level, when they decided to take things into their own hands. Armed with their extensive luxury brand experience in both retail and communications, the pair founded The September.
Now at the helm as CEO, Christine infuses The September with her extensive luxury retail experience. Prior to launching Canada's premium online designer shoe destination, Christine was Vice President of Accessories at Holt Renfrew. In that role, Christine grew the company’s shoe business exponentially. She now applies her innate and well-honed understanding of the consumer and their luxury tastes to The September. Christine travels the globe to seek out the most coveted designer shoe brands. Her attention to detail has resulted in a carefully curated and inspired collection, which offers savvy The September clientele an array of timeless classics and of-the-moment trends.
Read more about our CEO here.
“I just want to let you know I got my boots today. I wanted to let you know how impressed I am with your customer service, the presentation and the personal card. I was quite blown away by the effort you guys make in wrapping the box, the bow, the card - everything. I also love how your site gives size and fit recommendations. Without it I would have ordered the wrong size. You guys have a great thing! Way to go!!”
“Just had a fabulous customer service experience with @TheSept - Thank you so much for your help xx! #Friday #ff #greatcsr #customerservice”
“I received my Valentino booties today and am extremely happy to have received such a beautifully wrapped box so quickly after placing my order.
I can vouch for your excellent online service to Canadian luxury goods consumers! Please continue with the exemplary customer service unmatched by any other vendors in Canada!”
“I ordered and received the Vince suede ankle boots today and have been so impressed by your site and company from start to finish. Many things stand out, from the detailed size and fit info which was completely accurate and the BEAUTIFUL packaging was such a pleasure to open, the site itself and the ease of use is excellent. You have thought of all the details and it is overall very impressive. I just bought the other Vince booties and will recommend your site to others!”
“Thank you very much for such a wonderful first experience with your company. Ordered shoes yesterday at 3pm and accepted delivery before noon today. I must say I was delighted and surprised. What a superb package to receive. I will shout your name from the rooftops.”
“Hello, just wanted to say that I received my first order from you guys today and I was truly impressed! Aside from the product being gorgeous, the customer service was amazing, free shipping, and impeccable packaging with a hand written note! And best of all you guys are a Canadian company. Kudos for being so awesome!”