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Returns

Returns & Exchanges

We want you to be happy with your purchases. For that reason, we want to make returns easy for you!
If you have any questions, at any step in the process, please feel free to call us at 1-855-395-3371.
Return Policy
The September is happy to accept the return of unworn and undamaged product. Should you change your mind for any reason, we will accept returns up to 30 days from purchase. Please ensure that all returned items are sent back in the original shoebox, with the original packaging and shoe bag. Kindly try your new purchase on while on a carpeted surface. The September is pleased to offer complimentary return shipping within Canada.
Sale Policy
The September return policy applies to sale product. We would be happy to accept the return of unworn, undamaged sale product within 30 days of purchase.
Gift Returns
If you have received an item as a gift, you may choose to refund it to your TheSeptember.com account. If you do not have an account, you will need to create an account to complete your gift return.
Exchanges
There is no charge to exchange an item for a different size. Exchanges are dependent on stock availability. Simply request a Return Merchandise Authorization number (RMA #). Please note that we are only able to offer size exchanges. Within Canada, shipping is complimentary on your replacement item.

How to Return Your Purchase

For returns within Canada:
  1. Please call us at 1-855-395-3371 to request a Return Merchandise Authorization number (RMA#). We will also provide you with a Canada Post ID number. You will need both of these numbers for step 2. Once you've received your RMA#, please include a copy of the RMA# with your return.
  2. For a return shipping label, please click here to visit Canada Post
  3. Enter the Canada Post ID # and the Return Merchandise Authorization number and fill out the required information to receive a shipping label. You will need to have your order # handy.
  4. Please apply the label to the package to be returned and you can drop your package off at any Canada Post office.
For returns within North America:
  1. Please call us at 1-855-395-3371 to request a Return Merchandise Authorization number. This must be included with your return.
  2. To return your order, we recommend using UPS. Please call UPS at 1-800-PICK-UPS.
For International returns:
  1. Please call us at 1-855-395-3371 to request a Return Merchandise Authorization number. This must be included with your return.
  2. To return your order, we recommend using UPS. Please click here to visit the UPS website to find your country locator and nearest UPS outlet.